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eBilling Assistant
We are seeking an e-billing specialist for our billing team, to be based in our Sheffield office. Play a key role in supporting the CMS business in the management of the Firm’s ebilled debtors whilst maintaining good client relationships.
About us
CMS is a Future Facing firm with more than 80 offices in over 45 countries and 5,800+ lawyers worldwide. We combine deep local market understanding with a global perspective. We are passionate about building strong relationships with our clients, our people, and the communities we work in.
We take a bold, dynamic, and agile approach to ensure our clients are able to face the future with confidence. We are driven by emerging technologies such as generative AI and readily embrace the possibilities it opens up for developing new and better ways of working. Our aim is to inspire, impact and support our clients and our people, helping them to maximize their potential and thrive.
About the role
Consistently delivering high quality services on time, with a focus on responsiveness, client satisfaction, effective client communication and client service orientation. You will:
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Build and maintain relationships with partners, credit controllers, revenue controllers and clients
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Complete full client reviews: to include working with Matter Admin to optimise onboarding new ebilled clients and relate new ebilled clients where possible and appropriate
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Share knowledge and understanding of eBilling requirements and processes, to help ensure bills are complete, correct, compliant, and collectable
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Refer client requests for onboarding to the eBilling team, providing any necessary contact information for the client and eBilling team to liaise
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Monitor clients with approval processes
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Identify and submit timekeepers to relevant portals when appropriate
About you
We will invest in your ongoing training and development to support your professional goals and help you to thrive in your role from day one. Our opportunities are open to all suitably qualified applicants, so to be considered for this role, you must meet the following skills and experience:
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Knowledge of ebilling process
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Knowledge of credit control process
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Knowledge of a legal billing system would be beneficial
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Proficient in MS Excel and Word
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Excellent written and verbal communication skills with the ability to build relationships at all levels
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Analytical skills to resolve queries
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Shows flexibility in approach and good attention to detail
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Works to given timeframes and anticipates likely workflows
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Account management experience desirable but not essential
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CICM accreditation desirable but not essential
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English & math’s GCSE - C grade or higher
What's in it for you?
We want to reward you today and help you plan for tomorrow. We appreciate that everyone is different, therefore we have designed a benefits system that offers choice and flexibility based on individual needs and lifestyles. To name a few, these include:
• Competitive basic salary (reviewed annually)
• Flexible, hybrid working policy
• Generous bonus scheme
• Up to 25 days holiday (rising to 28 days with service)
• Holiday exchange scheme
• Private medical insurance
• Enhanced parental leave
• Reasonable adjustments and accommodation for disabled talent in accordance with the Equality Act 2010.
If you would like to read more information regarding our range of benefits, please visit our Rewards & Benefits page on our website.
Equal opportunities
At CMS, we place diversity and inclusion at the centre of our culture and the heart of our organisation. As a firm we recognise, celebrate, and embrace the diverse talent our society has to offer because we know that to solve big problems, we need the best and brightest minds available to us. In support of this goal, we commit to actively breaking down barriers which stand in the way of those from diverse backgrounds and play our part in levelling the playing field.
As a Future Facing Firm, we strongly believe that a career in law should be open to people from all walks of life, because not only does diversity of thought and experience make our firm a stronger and more sustainable business, but it also makes it a more rewarding place to work.
When recruiting, we prioritise attracting talented people and we actively promote a flexible working environment which enables all our team members to thrive. If you see a role you are interested in, but don’t feel you meet 100% of the criteria we encourage you to still consider making an application. We also welcome applications from those who may be looking to return to the workforce after a career break.
We are proud to say our leadership in creating an inclusive working culture has been celebrated and recognised externally, including being listed for a number of years in the Times Top 50 Employers for Women and the Social Mobility Index.
We are a Level 2 Disability Confident Employer, and we actively encourage applications from people with disabilities, whether visible or invisible. We are committed to promoting equality of opportunity throughout our recruitment process and in every element of the employee life cycle. If you require assistance, or if you would like to discuss any accessibility requirements or adjustments as part of the recruitment process, please contact Becky Lowe at TalentAcquisition@cms-cmno.com who will be happy to support you.
Ready to apply? Here are the next steps.
We look forward to receiving your application online via the CMS careers site. Please contact our Talent Acquisition team if you have any questions.
Please note that we have a preferred agency panel in place. Only applications submitted via the portal at the point of instruction will be accepted.
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