Training & Adoption Specialist (6-12 month FTC)

We are looking for a Training & Adoption Specialist who will be part of the Marketing Operations team which is focused on supporting, maintaining and implementing key marketing technology & infrastructure (including the Firm’s CRM system) for the Business Development Department.We are looking for a Training & Adoption Specialist who will be part of the Marketing Operations team which is focused on supporting, maintaining and implementing key marketing technology & infrastructure (including the Firm’s CRM system) for the Business Development Department.

This role will be on an initial 6-12 month FTC basis.

About us

CMS is a Future Facing firm with more than 80 offices in over 45 countries and 5,800+ lawyers worldwide. We combine deep local market understanding with a global perspective. We are passionate about building strong relationships with our clients, our people, and the communities we work in.

We take a bold, dynamic, and agile approach to ensure our clients are able to face the future with confidence. We are driven by emerging technologies such as generative AI and readily embrace the possibilities it opens up for developing new and better ways of working.  Our aim is to inspire, impact and support our clients and our people, helping them to maximize their potential and thrive.

About the role

This role will play a pivotal part in supporting the training and adoption strategy for several high-impact Marketing Technology initiatives, including the launch of a new Pitch Tool and ongoing CRM enhancements.
The successful candidate will be responsible for designing and delivering training, supporting user acceptance testing (UAT), liaising between technical and business teams, and monitoring KPIs to ensure strong adoption of new tools and processes.

In this role, you can expect to get involved in a variety of work including:

Training & Content Development

• Design and create engaging, user-focused training materials for new Marketing Technology solutions and CRM modules
• Develop tailored training content to address the needs of different stakeholder groups

• Draft communication and messaging to support change and adoption efforts

   

   

  Training Delivery
   

• Schedule, manage, and facilitate live and virtual training sessions
• Provide hands-on demonstrations and user guidance for tools such as the Pitch Tool and CRM enhancements

• Serve as the go-to expert during initial rollout periods

   

   

  Technology & Stakeholder Liaison
   

• Participate in UAT activities to understand functionality and provide feedback for improvement
• Act as the bridge between technical teams and end users to ensure successful deployment and adoption

• Capture, review, and relay feedback to the Marketing Technology team

  
   

  
   Adoption Metrics & Reporting
   

• Collaborate with project leads to define key performance indicators (KPIs) for adoption
• Support the creation of dashboards or reports to monitor tool usage and training impact
• Provide recommendations based on adoption trends and user feedback

About you

We will invest in your ongoing training and development to support your professional goals and help you to thrive in your role from day one. Our opportunities are open to all suitably qualified applicants, so to be considered for this role, you must meet the following skills and experience:

Key Skills & Competencies
•    Excellent communication skills (written and verbal), with an ability to adapt messaging to different audiences
•    Strong instructional design and facilitation skills
•    High technical aptitude; ability to quickly understand new systems and tools
•    Analytical mindset with experience working with KPIs and adoption data
•    Strong organisational skills and attention to detail
•    Ability to work cross-functionally with stakeholders at various levels
 

Experience & Qualifications
•    Proven experience in training, instructional design, or user enablement — preferably within a Marketing, CRM, or Technology environment
•    Experience supporting the rollout of CRM platforms (e.g., Salesforce, Dynamics, InterAction) or similar business tools
•    Prior involvement in UAT, product feedback loops, or tool implementation projects
•    Familiarity with Marketing Operations or Marketing Technology functions
•    Professional services or legal industry experience (desirable but not essential)

Tools & Technologies
•    CRM platforms (Salesforce, InterAction, or similar)
•    Microsoft Office Suite (Excel, PowerPoint, Teams)
•    Learning and collaboration tools (SharePoint, LMS, Confluence, etc.)
•    Basic understanding of reporting tools (Excel dashboards, Power BI, etc.)  

What’s in it for you?

We want to reward you today and help you plan for tomorrow. We appreciate that everyone is different, therefore we have designed a benefits system that offers choice and flexibility based on individual needs and lifestyles. To name a few, these include:

•    Competitive basic salary (reviewed annually)
•    Flexible, hybrid working policy
•    Generous bonus scheme
•    Up to 25 days holiday (rising to 28 days with service)
•    Holiday exchange scheme
•    Private medical insurance
•    Enhanced parental leave

If you would like to read more information regarding our range of benefits, please visit our Rewards & Benefits page on our website.

Equal opportunities

At CMS, we place diversity and inclusion at the centre of our culture and the heart of our organisation. As a firm we recognise, celebrate, and embrace the diverse talent our society has to offer because we know that to solve big problems, we need the best and brightest minds available to us.  In support of this goal, we commit to actively breaking down barriers which stand in the way of those from diverse backgrounds and play our part in levelling the playing field. 
 
As a Future Facing Firm, we strongly believe that a career in law should be open to people from all walks of life, because not only does diversity of thought and experience make our firm a stronger and more sustainable business, but it also makes it a more rewarding place to work.
 
When recruiting, we prioritise attracting talented people and we actively promote a flexible working environment which enables all our team members to thrive. If you see a role you are interested in, but don’t feel you meet 100% of the criteria we encourage you to still consider making an application. We also welcome applications from those who may be looking to return to the workforce after a career break. 
 
We are proud to say our leadership in creating an inclusive working culture has been celebrated and recognised externally, including being listed for a number of years in the Times Top 50 Employers for Women and the Social Mobility Index.
 
We are a Level 2 Disability Confident Employer, and we actively encourage applications from people with disabilities, whether visible or invisible. We are committed to promoting equality of opportunity throughout our recruitment process and in every element of the employee life cycle. If you require assistance, or if you would like to discuss any accessibility requirements or adjustments as part of the recruitment process, please contact a member of the Talent Acquisition team at TalentAcquisition@cms-cmno.com who will be happy to support you.

Ready to apply? Here are the next steps.

We look forward to receiving your application online via the CMS careers site. Please contact our Talent Acquisition team if you have any questions. 
 

Please note that we have a preferred agency panel in place. Only applications submitted via the portal at the point of instruction will be accepted.

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