HR Process Improvement Manager 24m FTC

Fantastic opportunity to join CMS as an HR Process Improvement Manager

About us

CMS is a Future Facing firm with more than 80 offices in over 45 countries and 5,800+ lawyers worldwide. We combine deep local market understanding with a global perspective. We are passionate about building strong relationships with our clients, our people, and the communities we work in.

We take a bold, dynamic, and agile approach to ensure our clients are able to face the future with confidence. We are driven by emerging technologies such as generative AI and readily embrace the possibilities it opens up for developing new and better ways of working.  Our aim is to inspire, impact and support our clients and our people, helping them to maximize their potential and thrive.

About the role

The HR Process Improvement Manager plays a critical role within CMS, serving as the linchpin between business strategy and operational execution. This individual is entrusted with optimising end-to-end performance management processes, ensuring that business objectives are not only met but exceeded through effective planning, monitoring, and continuous improvement initiatives. The role requires an analytical and proactive individual, capable of guiding cross-functional teams, driving process efficiency, and fostering a culture of excellence in operations.
 

In this role, you can expect to get involved in a variety of work including:

•    Design, implementation and continuous refinement of performance management processes and frameworks across the organisation.
•    Working with the HR Reporting team to create and monitor performance reports.
•    Developing and maintaining key performance indicators (KPIs) and metrics dashboards to track team and organisational performance.
•    Serving as the primary point of contact for process-related matters between operational teams, leadership, and external partners.
•    Championing a culture of continuous improvement, encouraging innovation and adaptability among teams.
•    Supporting the implementation of Workday Performance to support process automation and data analytics.
•    Working with the Workday programme team specialist to ensure system updates are managed an coordinate effectively.
•    Championing the use of digital platforms and data-driven decision-making across the organisation.

About you

We will invest in your ongoing training and development to support your professional goals and help you to thrive in your role from day one. Our opportunities are open to all suitably qualified applicants, so to be considered for this role, you must meet the following skills and experience:

•    Strong track record in operations management, performance improvement, or a similar role within a complex organisation.
•    Proven experience of leading process optimisation initiatives and managing cross-functional teams.
•    Strong analytical skills, with proficiency in process mapping, data analysis, and performance measurement tools.
•    Excellent communication, presentation, and stakeholder management skills.
•    Demonstrated ability to influence and drive results across multiple levels of the organisation.
•    Knowledge of compliance, governance, and quality assurance practices relevant to operational processes.
•    Familiarity with process automation, workflow management, and digital transformation technologies.
 

What’s in it for you?

We want to reward you today and help you plan for tomorrow. We appreciate that everyone is different, therefore we have designed a benefits system that offers choice and flexibility based on individual needs and lifestyles. To name a few, these include:

•    Competitive basic salary (reviewed annually)
•    Flexible, hybrid working policy
•    Generous bonus scheme
•    Up to 25 days holiday (rising to 28 days with service)
•    Holiday exchange scheme
•    Private medical insurance
•    Enhanced parental leave

If you would like to read more information regarding our range of benefits, please visit our Rewards & Benefits page on our website.

Equal opportunities

At CMS, we place diversity and inclusion at the centre of our culture and the heart of our organisation. As a firm we recognise, celebrate, and embrace the diverse talent our society has to offer because we know that to solve big problems, we need the best and brightest minds available to us.  In support of this goal, we commit to actively breaking down barriers which stand in the way of those from diverse backgrounds and play our part in levelling the playing field. 
 
As a Future Facing Firm, we strongly believe that a career in law should be open to people from all walks of life, because not only does diversity of thought and experience make our firm a stronger and more sustainable business, but it also makes it a more rewarding place to work.
 
When recruiting, we prioritise attracting talented people and we actively promote a flexible working environment which enables all our team members to thrive. If you see a role you are interested in, but don’t feel you meet 100% of the criteria we encourage you to still consider making an application. We also welcome applications from those who may be looking to return to the workforce after a career break. 
 
We are proud to say our leadership in creating an inclusive working culture has been celebrated and recognised externally, including being listed for a number of years in the Times Top 50 Employers for Women and the Social Mobility Index.
 
We are a Level 2 Disability Confident Employer, and we actively encourage applications from people with disabilities, whether visible or invisible. We are committed to promoting equality of opportunity throughout our recruitment process and in every element of the employee life cycle. If you require assistance, or if you would like to discuss any accessibility requirements or adjustments as part of the recruitment process, please contact a member of the Talent Acquisition team at TalentAcquisition@cms-cmno.com who will be happy to support you.

Ready to apply? Here are the next steps.

We look forward to receiving your application online via the CMS careers site. Please contact our Talent Acquisition team if you have any questions. 
 

Please note that we have a preferred agency panel in place. Only applications submitted via the portal at the point of instruction will be accepted.

#LI-TBC