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Hospitality Co-Ordinator-Edinburgh

Business Services
24000243 Requisition #

CMS is looking for a Client Services Co-Ordinator who will be responsible for client hospitality.

About CMS

CMS is a Future Facing firm with more than 70 offices in over 40 countries and 5,000+ lawyers worldwide. We combine deep local market understanding with a global perspective. We are passionate about building strong relationships with our clients, our people, and the communities we work in.

We take a bold, dynamic, and agile approach to ensure our clients are able to face the future with confidence. We are driven by technology and readily embrace the possibilities it opens up for developing new and better ways of working.  Our aim is to inspire, impact and support our clients and our people, helping them to maximize their potential and thrive.

About the Role

Your primary value in the role will be to ensure a 5-star standard of service is performed and make that all important first impression by demonstrating a high level of customer care and professionalism. You will support CMS in the service coordination and implementation of catering and room set ups for the Client Meeting spaces and maintaining staff breakout areas 
Utilising all support available in the role you will co-ordinate all requests with Reception and Facilities to provide high quality services to deliver operational excellence.
The Role
Set up meeting rooms with catering and lunch/breakfast orders (food and drink handling)
Ensure meeting rooms/client self service area and staff breakout areas are maintained to a very high standard.  Meeting rooms are cleared and reset in a timely manner once vacated
Perform and log daily checks within the meeting room suite and client self service area, reporting any issues to the Assistant Facilities Manager or Facilities Co-ordinator.  Provide high quality, reactive and pro-active support to these meeting rooms.
Check and order supplies/lunches regularly.
In collaboration with AFM regularly review suppliers and co-ordinate any changes to products 
Take responsibility for Health and Safety on site and work closely with the extended Facilities Team to ensure compliance
Assist with client queries both in person, by email or via telephone
Complete stock/lunch orders with suppliers control stock and reduce waste.
Ensure the fridge and supplies in Servery, client self service area and staff areas are adequately stocked, and dishwashers are refreshed.
Assist with cover, in cases of absences, holidays etc for Reception.
Based within the Servery, you will ensure the Servery is kept clean and tidy.
Be flexible and available to support out of hours and weekend events when required
Good customer service skills with ability and confidence to work autonomously or in a team
A positive attitude and good communication skills, with an appetite for excellent customer service and a professional demeanour
Patient and calm under pressure
This list is not exhaustive, and you will be expected to comply with any reasonable ad hoc duties and requests made by your Line Manager

About You

We are looking for someone with previous hospitality experience in a corporate environment. Excellent customer skills and a willingness to help others is required.

Equal Opportunities

At CMS, a next-generation mindset is woven into all we do. We're diverse, supportive and inclusive, embracing our corporate social responsibility and creating a culture of sustainability in which every one of our people, whatever their background, can maximise their potential and thrive. For further information about CMS' diversity initiatives and programmes, please view the Diversity & Inclusion pages on our website.

Please apply online or contact a member of the Talent Acquisition team if you have any questions. For information regarding our competitive range of benefits please visit our Rewards & Benefits page on our website.

Please note that CMS have a preferred agency panel in place. Only applications submitted via the portal at the point of instruction will be accepted.



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