Client Services Executive-Manchester

CMS is looking for an experienced Receptionist to join our busy Manchester office.

About us

CMS is a Future Facing firm with more than 80 offices in over 45 countries and 5,800+ lawyers worldwide. We combine deep local market understanding with a global perspective. We are passionate about building strong relationships with our clients, our people, and the communities we work in.

We take a bold, dynamic, and agile approach to ensure our clients are able to face the future with confidence. We are driven by emerging technologies such as generative AI and readily embrace the possibilities it opens up for developing new and better ways of working.  Our aim is to inspire, impact and support our clients and our people, helping them to maximize their potential and thrive.

About the role

As a receptionist you will be the first person a visitor or client meets or speaks to on the telephone/ in person, therefore your primary value as the face of CMS will be to make that all important first impression by demonstrating a high level of customer care and professionalism. 
You will support CMS in the service, co-ordination, and implementation of Audio-Visual support for the Client Meeting Rooms. In addition, you will provide room set ups, moves & changes. 
Using all support available in the role you will co-ordinate all client requests, manage meeting room bookings and liaise with the Facilities Team  to provide high quality services to deliver operational excellence.
The role is supported and managed by the Client Services Manager. 

KEY RELATIONSHIPS:
Client, Client Services Manager, Facilities Manager One North, Junior Facilities Manager, Facilities Supervisor, landlord contact, contractors, Building Facilities Manager, IT Team, lead partners, Business Services departments.
MAIN DUTIES:
Utilising all support available you will
•    Meet and greet visitors and clients in a professional manner, offering and providing refreshments if required.
•    Demonstrate excellent customer service when answering telephone queries and welcoming clients and visitors. 
•    Maintain a clean and professional environment across reception and client meeting areas. 
•    Manage room bookings as applicable using the Manhattan booking system. liaising with hosts to obtain presentation details in advance of meetings where required.
•    Adhere to security procedures for visitors and clients including access passes. Record and track these to uphold security procedures. 
•    Deal with complaints or queries in a calm and professional manner and escalate when necessary.
•    Setting up conference room equipment as required, to include laptops, screens, projectors.
•    Setting up refreshments for the client area and internal collaboration spaces.
•    Adjusting room layouts according to clients specifications
•    Booking client taxis/cars. 
•    To carry out administrative tasks supporting the wider business support team at CMS and ad hoc duties as and when required
•    Collaborate with Junior Facilities Manager on projects and tasks related to the office.

Please be aware that this list is not exhaustive, and you will be expected to comply with any reasonable ad hoc duties and requests.

About you

Able to work on own initiative with a proactive attitude. 
•       Highly service focussed with a ‘can do’ attitude with the ability to maintain standards when under pressure.
•       Works well on own or as part of a team.
•       Well organised, able to plan and prioritise the work of self and others, with strong     attention to detail.
•       The ability to listen, question and interpret information to understand requirements.
•      Problem solving skills and the ability to suggest and deliver creative/innovative solutions. 
•      Good interpersonal skills, flexible to work with a range of styles and personalities.
•      Excellent verbal and written communication skills. 
•       Ability to maintain standards when under pressure.
•    Able to build strong relationships with key stakeholders e.g. landlord, contractors, Partners and internal staff, other Facilities teams when required.
•    Flexibility to support outside usual hours if required.
•    To deal with complaints or queries in a calm and professional manner and escalate when necessary.
•    A good decision maker, with the ability to use own initiative and work independently as well as a member of a team.

EXPERIENCE AND QUALIFICATIONS
•    A good standard of general education, including Maths and English.
•    Experience of Customer Service &/or Reception areas.
•    Experience in a client facing role involving basic IT and AV support.
•    Experience of the above in either a law firm (preferable) or professional services environment.

What’s in it for you?

We want to reward you today and help you plan for tomorrow. We appreciate that everyone is different, therefore we have designed a benefits system that offers choice and flexibility based on individual needs and lifestyles. To name a few, these include:

•    Competitive basic salary (reviewed annually)
•    Flexible, hybrid working policy
•    Generous bonus scheme
•    Up to 25 days holiday (rising to 28 days with service)
•    Holiday exchange scheme
•    Private medical insurance
•    Enhanced parental leave
•    Reasonable adjustments and accommodation for disabled talent in accordance with the Equality Act 2010.

If you would like to read more information regarding our range of benefits, please visit our Rewards & Benefits page on our website.

Equal opportunities

At CMS, we place diversity and inclusion at the centre of our culture and the heart of our organisation. As a firm we recognise, celebrate, and embrace the diverse talent our society has to offer because we know that to solve big problems, we need the best and brightest minds available to us.  In support of this goal, we commit to actively breaking down barriers which stand in the way of those from diverse backgrounds and play our part in levelling the playing field. 
 
As a Future Facing Firm, we strongly believe that a career in law should be open to people from all walks of life, because not only does diversity of thought and experience make our firm a stronger and more sustainable business, but it also makes it a more rewarding place to work.
 
When recruiting, we prioritise attracting talented people and we actively promote a flexible working environment which enables all our team members to thrive. If you see a role you are interested in, but don’t feel you meet 100% of the criteria we encourage you to still consider making an application. We also welcome applications from those who may be looking to return to the workforce after a career break. 
 
We are proud to say our leadership in creating an inclusive working culture has been celebrated and recognised externally, including being listed for a number of years in the Times Top 50 Employers for Women and the Social Mobility Index.
 
We are a Level 2 Disability Confident Employer, and we actively encourage applications from people with disabilities, whether visible or invisible. We are committed to promoting equality of opportunity throughout our recruitment process and in every element of the employee life cycle. If you require assistance, or if you would like to discuss any accessibility requirements or adjustments as part of the recruitment process, please contact Becky Lowe at TalentAcquisition@cms-cmno.com who will be happy to support you.

Ready to apply? Here are the next steps.

We look forward to receiving your application online via the CMS careers site. Please contact our Talent Acquisition team if you have any questions. 

Please note that we have a preferred agency panel in place. Only applications submitted via the portal at the point of instruction will be accepted.

#LI-TBC